Our flexible cancellations policy
In response to Covid-19
They Trust Us:
Our response to Covid-19
Our service exists at the crossroad of special events, retail, and real estate. These are three of the industries hardest hit by the ongoing crisis. The impact on our team, our community, and our business has been profound. Our primary goal is to ensure Storefront can maintain its service for all of our listing owners and renters. We sincerely appreciate everyone’s patience over the past months and thank you in advance for working with us through the uncharted challenges ahead.
As we cannot predict or anticipate a specific end date, or fully measure the resulting effects of the global crisis, we have amended our cancellation policy to encourage renters to make bookings and provide peace of mind. By reducing the risk our renters are more likely to book spaces. That’s we want and that’s what our listing owners want.
Please scroll down to see what these changes entail.
We appreciate your understanding, patience and cooperation. Please note that this current cancellation policy remains subject to change. For more information please refer to our Terms of Service, in particular the section titled ‘Rescission in Special Circumstances’.
For any questions you can contact us at hello@thestorefront.com
Peace of mind
At Storefront we are here and ready to help businesses grow. We want to help them reach their customers, grow their brands and bounce back from this. Together, we can do it.
However, we understand there is uncertainty and with so much at stake, renters may feel hesitant to commit. With this in mind we have made some significant changes to how we help them. All designed to introduce flexibility and give peace of mind.
What are the changes?
1. Payment timings
Flexibility. We ask for a 10% deposit from the renter at booking but the balance is not due until 30 days before the event. We will transfer payment to the listing owner on the first day of the event.
2. Refunds
Risk free. If you have to cancel your event and do so 30 days before the start date we will refund your booking. (Storefront Service Fees are refunded with a Credit Note valid for 18 months)
3. Rescheduling
Flexibility. At all times we will work with the renter to reschedule rather than cancel an event. We ask all our listing owners to work as closely as possible in finding a new date for the event. If an event can be rescheduled no refund will be issued.
HOW TO OPEN A STORE IN A POST-COVID WORLD
Eleven things to consider when planning to open a store
What your customers require to feel comfortable and relaxed will inevitably be a higher standard than any government policy. It’s not about what we as retailers and space owners need to do in order to operate but rather ‘what can we do to make people feel comfortable?’.
In this article we highlight 11 areas that you should consider when planning to reopen an existing store, open a new one or embark on a short-term retail project.
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